For caregivers supporting individuals with disabilities, Electronic Visit Verification (EVV) is a critical component of ensuring reliable, accountable care. Sandata Mobile Connect (SMC) is the EVV app used to track visits accurately and meet compliance requirements. This guide will walk you through key aspects of using the Sandata app, from downloading and logging in to starting and completing visits.
Why EVV Compliance Matters
EVV ensures that services are delivered as scheduled, providing a transparent record of care. For caregivers, maintaining accurate records by clocking in and out is essential for meeting state compliance standards and supporting the continuity of care. Agencies must meet 85% compliance to avoid risks, including potential service disruptions. Sandata’s system simplifies the process with an easy-to-use app, ensuring both compliance and quality care.
How to Use Sandata Mobile Connect (SMC)
1. Introduction to Sandata Mobile Connect
Learn the basics of SMC with the Introduction to the New App resource. This video provides an overview of how the app streamlines EVV and tracks visit details accurately.
2. Downloading the App
To get started, download the Sandata Mobile Connect 2.0 app by visiting the Links to Download the App page. Choose the version compatible with your device and install it to begin the setup process.
3. First-Time Log-In
For step-by-step instructions on logging in for the first time, check out the First-Time Log-In Guide. Follow the prompts to set up your credentials and access your profile securely.
4. Logging Into SMC
Access your account anytime with the Logging Into SMC Guide. This resource ensures you can log in smoothly whenever you need to begin a shift or update visit details.
Starting and Completing a Visit
Starting a Visit
- Search for Client Number: Enter the assigned client number in the app.
- Click Start Visit: Begin tracking your shift.
- Select Service: Choose IHCS (Level 2) 1:1.
- Choose Location: Indicate whether the visit is at Home or Community (typically Home).
- Confirm Start: Tap “Yes” to confirm the visit start.
For a detailed guide, view the Starting and Completing a Visit resource.
Completing a Visit
- Log In: Access the app to continue tracking your shift.
- Resume Visit: Select the visit you wish to complete.
- Work Through Completion: Follow the prompts to finalize tasks and updates.
- Choose Location: Indicate whether the visit ends at Home or Community.
- Confirm End: Tap “Yes” to complete and save the visit.
Refer to the Completing a Visit guide for additional details.
Tips for Maintaining Compliance
- Set Up Reminders: For shifts you complete on a recurring basis, using the clock feature on your phone to set up reminders for clocking in and out is incredibly helpful. By scheduling recurring reminders, you can ensure you never miss a clock-in or clock-out, minimizing errors and maintaining compliance.
- Location Matters: Ensure you are within 100-200 feet of the client’s home to clock in or out successfully.
- Avoid Manual Adjustments: Accurate clock-ins and clock-outs minimize the need for manual corrections, helping you maintain compliance and meet state requirements.
- Stay Updated: Use Sandata’s resources to troubleshoot any issues and keep up with app updates to ensure smooth functionality.
Support and Resources
If you encounter any challenges while using Sandata Mobile Connect, explore the Knowledge Center for solutions:
- Sandata Knowledge Center (For Caregivers)
For additional assistance, contact your agency’s administrative team for guidance and troubleshooting.
By using Sandata Mobile Connect effectively and adhering to EVV requirements, you play a vital role in delivering high-quality care and ensuring compliance. The tools and resources provided make it easy to meet state standards while maintaining the integrity and reliability of your services.