HHAeXchange: A Guide for Caregivers – Absolute Care Connections

At Absolute Care Residences (ACR), we are committed to ensuring that caregivers have the tools, knowledge, and resources necessary to provide exceptional care. One of the essential tools for caregivers is the HHAeXchange app, which tracks scheduling and visit verification. This blog will walk you through the basics of using HHAeXchange, achieving compliance with Electronic Visit Verification (EVV) standards, and accessing resources to maximize your success.

What Is HHAeXchange and Why Is It Important?

HHAeXchange is a platform designed to help caregivers manage their daily responsibilities effectively, including clocking in and out of visits, accessing schedules, and tracking hours worked. In Pennsylvania, caregivers and agencies must meet an 85% EVV compliance rate to ensure that services are properly verified and documented. This compliance ensures accountability and accurate reporting of services provided to clients.

Understanding EVV Compliance

Electronic Visit Verification (EVV) is designed to ensure that home care services are delivered as scheduled, providing accountability and transparency in the care process. For caregivers, compliance with EVV involves using the HHAeXchange app to accurately clock in and out of visits. This includes being within an approved distance—approximately 100-200 feet—of the client’s home before you can successfully clock in or out. This feature ensures the integrity of visit records and prevents errors or discrepancies.

To meet state requirements in Pennsylvania, achieving 85% or higher EVV compliance is essential. This compliance level minimizes manual adjustments, ensures accurate service records, and helps maintain continuity of care for clients. By adhering to these guidelines, caregivers play a crucial role in meeting regulatory standards.

Steps to Get Started with HHAeXchange

Download & Register for App Access
The HHAeXchange app (Pennsylvania) is available for download on both iOS and Android devices.
👉 Download the HHAeXchange App
Clock In and Out for Scheduled Visit
Accurate clock-ins and clock-outs are the cornerstone of EVV compliance. Learn how to do this efficiently to avoid manual adjustments.
👉 Learn to Clock In and Out for Scheduled Visits
- Tip: Make sure you select at least 4 tasks before clocking out
Clock In and Out for Unscheduled Visit
Accurate clock-ins and clock-outs are the cornerstone of EVV compliance. Learn how to do this efficiently to avoid manual adjustments.
👉 Learn to Clock In and Out for Unscheduled Visits
- Tip: Make sure you select at least 4 tasks before clocking out

Tips for Maintaining 85% EVV Compliance

Set Reminders
Use phone alarms or notifications to remind yourself to clock in and out of visits on time. This habit is essential for meeting EVV requirements.
Troubleshoot App Issues
If you encounter technical issues, visit the HHAeXchange Knowledge Center for troubleshooting tips or contact your administrative team promptly.
Regularly Update the App
Ensure your app is updated to the latest version for smooth functionality and access to new features.
Track Your Compliance
Review your compliance rate regularly through the app or by contacting your supervisor to address any issues before they impact your score.

Training Resources for HHAeXchange

To help you succeed, HHAeXchange offers comprehensive training resources. These include video tutorials and step-by-step guides on using the app and achieving compliance.
👉 Access HHAeXchange Training Videos

Why Compliance Matters

Meeting the 85% EVV compliance rate isn’t just about meeting state requirements; it’s about ensuring that the care provided to elderly clients is accurately documented and verified. By using HHAeXchange effectively, you contribute to maintaining the highest standards of care, trust, and accountability at ACR.